SOFTWARE DEVELOPMENT TERRA EDGESOFT
CASE STUDY – CRM TO SOCIAL MEDIA INTEGRATION
CRM TO SOCIAL MEDIA INTEGRATION
- For one of Clients of Leading Enterprise Solution Provider, there was a need to Integrate CRM Solution with Social Media Platforms so that customer gets seamless experience across all platforms.
- The Agent should get all the feeds with quick customer identification to understand customer complain in completeness and then respond on the media chosen by Customer.
- We did Integration of CRM Solution with What’s App Business, Twitter Account – Public and Personal messaging, Facebook.
- Solution allowed customers various options to interact
- Phase I of Integration with Twitter and integrated based on Twillio is completed.